Qualifications/Education
- Current: Master of Neuroscience, Armidale, New South Wales (Online)
- 2021: Graduate Diploma of Psychology (Advanced), Burwood, Victoria
- Thesis: “Are the variables of the Theory of Planned Behaviour determinants of intention to seek support on Facebook among women with endometriosis?” (Preparing for publication, supervised by Dr. Jacqueline Mills, expected to undergo peer review)
- 2013: Bachelor of Science, Canberra, Australian Capital Territory.
Certifications
- CARM® Training Certificate: – A State of Mind & a Way of Behaving- Emotional and Social Intelligence.
- Queensland Blue Card (Working with Children) | Expires on 2 February 2025.
Areas of expertise
Service Delivery |Project Management – Acquittals | Exceptional Interpersonal Skills | Excellent Communication Skills | Solutions Focused | Collaborative Partnership Building | Planning | Stakeholder Management | Excellent Report Writing | Research Skills | Time Management | Microsoft Office | Slack | Teams | Google Docs | Google Drive | Google Forms
Committed and caring professional with over 7 years in case management and client relations within the human services and healthcare fields. Expert in administering evidence-based care and steering major initiatives, demonstrated by my collaborative contributions to the establishment of a digital GP practice and leading teams to support health services projects.
Designed4Human is a progressive consultancy firm based in Canberra, ACT, and the Gold Coast, Queensland, offering comprehensive business solutions with a specialisation in the healthcare sector.
As a principal coordinator within the firm, I play a crucial role in orchestrating the development of new business ventures, enhancing client relationships, and leading strategic initiatives that streamline operations and contribute to the firm’s reputation for excellence in the delivery of healthcare consulting services.
Responsibilities
- Business Establishment & Bookkeeping:
- Co-Founded and established a bookkeeping and professional consulting firm, providing holistic solutions to businesses across diverse sectors.
- Implementing end-to-end bookkeeping services, including data entry, account reconciliation, and financial reporting processes.
- Integrating modern software and tools to automate and streamline business processes, ensuring efficiency and accuracy.
- Client Relationship Management:
- Initiating, nurturing, and managing relationships with varied clientele, ensuring high levels of satisfaction and repeat business.
- Overseeing new client onboarding, ensuring smooth transitions, and understanding of client-specific needs and objectives.
- Promptly addressing concerns, inquiries, and feedback, fostering an environment of trust and transparency.
- GP Practice Setup:
- Currently playing an instrumental role in coordinating the setup of a modern digital-first GP practice, providing comprehensive solutions from infrastructure establishment to operational processes.
- Coordinating with medical professionals, IT teams, vendors, and administrative staff to ensure seamless integration of systems and procedures.
- Assisting in the development and implementation of patient data management systems, appointment scheduling platforms, and financial accounting processes tailored for the medical industry.
- Collaboratively developing a business plan and cashflow statement for the GP practice, to seek bank financing and establish a proper financial foundation.
- Quality Assurance & Content Development:
- Supervised the production and delivery of reports and articles, ensuring adherence to industry standards and client specifications.
- Implemented a quality assurance mechanism to identify and remedy deficiencies in content, ensuring consistent delivery of high-quality material.
Achievements
- Collaboratively orchestrated the imminent launch of an innovative digital-first GP practice, enhancing operational efficiency projections by 40% through integrated patient data management systems and scheduling platforms.
- Partnered in the implementation of advanced bookkeeping software, projected to reduce manual data entry errors by 95% and significantly enhance financial reporting accuracy upon deployment.
The Mood & Mind Centre is a private psychology clinic, operating within a collaborative environment, the practice leverages interdisciplinary expertise to enhance the well-being of its clients.
My engagement, though brief, was distinctly impactful (left to pursue further studies). I refined client assessment protocols and launched a group therapy program tailored to diverse needs, including those of individuals affected by chronic pain. The implementation of individualised treatment plans was aligned with the highest standards of clinical excellence. This role reinforced my dedication to inclusive care and motivated my specialised studies in neuroscience to better understand the impact of disability on daily living.
Responsibilities
- Delivered evidence-based psychological clinical assessments, intervention, and case management services to mental health clients from diverse groups.
- Communicated effectively with clients using various media such as chat, phone, email, and video chat while managing 30+ client intake and mental status examinations.
- Created outcome-focused individualised treatment plans with a continuity of care and recovery-oriented approach that produced positive results for clients.
Achievements
- Developed a six-week group therapy program, informed by research, aimed at reducing stressors associated with chronic pain management.
- Administered and interpreted attention hyperactivity disorder (ADHD) assessments, resulting in a positive outcome for teenage clients.
- Authored an informative blog series on geriatric depression that serves as a resource for both healthcare professionals and families, showcasing my commitment to mental health awareness and my expertise in psychological care for the elderly.
The Child and Youth Protection Services (CYPS) is the statutory body responsible for child welfare in the ACT region. Mandated by the Children and Young People Act 2008, CYPS is tasked with safeguarding children and young people who are at risk of harm through comprehensive assessments and the coordination of vital services.
As an integral member of CYPS, my role encompassed leading case coordination efforts, facilitating effective service transitions, and maintaining stringent compliance with protective legislation to ensure the highest standards of care for children and young people.
Responsibilities
- Coordinated ongoing random drug screening for 40+ clients ensuring compliance with Court Orders.
- Managed compliance with Section 862 requests allowing the Department to collect information on the well-being of children and young people.
- Managed client records review and maintenance, including supervisory notes and associated documentation, in the client records management system.
- Collected and processed critical client documentation, including passports, birth certificate applications, and travel schedules.
Achievements
- Orchestrated case managers, legal teams, and affiliation organisations to transfer 20 clients effectively and efficiently to an external service provider.
The Australian General Practice Training (AGPT) Program is a premier pathway for medical practitioners aiming to qualify as General Practitioners (GPs) in Australia. The program supports 1,500 training places annually, facilitating registrars to achieve their goal of providing unsupervised comprehensive healthcare across the nation.
As a Support Services Coordinator within the organisation, I was instrumental in refining the application process for Medicare provider numbers, advising registrars, and liaising with training providers to ensure seamless progression through the program.
Responsibilities
- Implemented a new application process workflow, resulting in a simplified process and improved tracking of results and outcomes.
- Coordinated processing of Medicare Australia provider number applications for Australian General Practice Training (AGPT) and Prevocational General Practice Placements Program (PGPPP).
- Advised registrars, training providers and clients on complex provider registration application requirements.
Achievements
- During the challenging QLD floods of 2011, I played a pivotal role in collaborating with Medicare NSW to prioritise and expedite registrar applications from Queensland. This crucial intervention ensured the continuity of medical services in flood-affected areas, providing essential relief and healthcare support when it was needed most.
The Department of the Environment, Water, Heritage, and the Arts (DEWHA) was established to oversee a broad spectrum of environmental and cultural policies. The Department of Agriculture, Fisheries, and Forestry (DAFF) is dedicated to the advancement and sustainability of Australia’s agricultural, fisheries, and forestry sectors.
In my role as an Acquittals Officer, I served across these pivotal departments and I was instrumental in overseeing the financial integrity and compliance of grants, aligning them with strategic objectives.
Responsibilities
- As primary point of contact, negotiated with grantees daily to ensure that all invoices were accurate, timely, and allocated to the correct project, ensuring that projects were acquitted effectively and efficiently.
- Monitored project performance, identifying potential issues, and working with stakeholders to resolve them, ensuring that all projects were delivered within the agreed timeframe, scope, and budget.
- Developed and refined grant tracking mechanisms to proactively identify and address discrepancies in fund allocation and utilisation.
Achievements
- Diligently maintained an accurate and up-to-date client information database, achieving and sustaining 100% accuracy in grantee records, which was crucial for the integrity of financial reporting and project management.